There are some differences in the method of service delivery depending on the needs and strengths of the communities we serve. However, the overall philosophy and goals are consistent throughout our Parent Support Services.
Access begins with a phone call. A considerable amount of time is spent providing phone counseling, guidance, referral and support to families who find their tension is then diminished to a degree where out-of-home placement of the children in not necessary.
Safe shelter is provided for children ages newborn through age 12 within the geographic boundaries of each program by two methods:
- Up to 72 hours of overnight care with a licensed overnight-respite provider within the community.
- Short-term day care through community-based childcare centers or licensed family childcare providers.
Children's Home Society & Family Services' Parent Support Services developed a model of care for children using private homes. This model was established with the hope that a home environment and consistent family caregivers would promote feelings of security and stability for the children served. A fee for service is not required.
Placement can occur only when a parent or legal guardian voluntarily requests shelter for a child and when childcare providers are available. When a parent calls and requests placement, the Parent Support staff assist the parent in evaluating the nature of the crisis and in exploring alternative solutions including personal resources and supports. If the child's safety and well-being cannot be assured and placement seems appropriate, the staff will ask pertinent questions regarding the child to provide essential information to determine an appropriate shelter home or childcare setting; such information includes medical issues, allergies, special care needs, current source of medical care, immunization status, specific fears and adjustment to change. If a child is described as having a medical or behavior problem, the staff asks permission to discuss this with the child's physician or other healthcare provider and then seeks a home qualified to provide the needed care. A face-to-face meeting between the parent and the Parent Support staff is arranged for each intake, during which time pertinent information is gathered and a consent form allowing care for the child is signed.
The staff works with the parent during the initial call, during the child's placement and during follow-up after the placement has occurred to assure that the parent receives immediate crisis counseling and support as well as assistance with longer-term problem solving and goal setting. | 
